Frequently Asked Questions
Do I Place an Order?
purchase any of our products simply select your chosen product(s)
and click the "buy now" button. Your product will
be added to the shopping cart; this will automatically open
a new browser window. When ready to complete your purchase,
click the "View Cart" button at the bottom of the
shop pages. Click the Checkout button and you will be taken
to the secure payment pages. Once
your order is completed you will be sent an email confirming
Can I Pay for My Order?
PayPal is a highly secure method to safely and conveniently
send and receive payments online using your debit or credit
When Will I Receive My Order?
Your order will normally be dispatched the same
working day if your order is received before 3:00pm GMT, or
the next working day if your order is received after 3:00pm
or on Saturday/Sunday/Bank Holiday. Orders are shipped via Royal
Mail. United Kingdom delivery normally takes 1-3 working days,
European delivery up to 10 working days, and International delivery
up to 14 working days. Please note that unfortunately we are
unable to control delivery times and sometimes delivery can
take slightly longer. If you need your order by a certain date,
please contact us prior to placing an order to avoid disappointment.
order is returned to us undelivered, we will be happy to arrange
redelivery, however the return and redelivery costs will be
the buyer's responsibility.
Orders will be sent to the delivery address the customer has
provided when placing the order.
How Much Is Postage & Packaging?
Postage and packaging is free
for orders within the United Kingdom.
European delivery starts at £3.40.
International delivery (outside Europe) starts at £4.20.
Do I Return An Item?
In order to receive a refund, products must be returned within
14 days of delivery (delivery date is deemed as no later than
5 days after dispatch) and items must be returned unused and unopened.
Under no circumstances will we refund or exchange opened or used
If you wish
to return any unopened an unopened products, you must contact
us in writing via email within 7 days of delivery and provide
us with your contact details and order reference number. After
receiving a confirmation email from us with return instructions,
please send the goods to us, and we will refund or exchange your
product upon receipt. Please note that the goods must be returned
within 14 days of receipt. We reserve the right to refuse returned
items if the item(s) are not in their original sealed resaleable
condition, if the request to return or exchange has been made
after the 7-day cooling off period, or no request for a return
or exchange has been made before returning items.
If you wish
to return any faulty or damaged goods, you must contact us in
writing via email within 48 hours of delivery.
be made via the original payment method up to 14 days after the
purchase was made.
a return or exchange must be made before returning items.